News Release

62 Boston Whaler dealers honored for excellence in customer satisfaction

EDGEWATER, Fla. (May 14, 2018) — The National Marine Manufacturers Association (NMMA) has released the results of its 2017 Customer Satisfaction Index (CSI) dealership surveys. An outstanding 62 Boston Whaler dealers have been recognized, with a total of 82 awards for excellence in customer satisfaction in the categories of Sales and Service, up from 55 dealers honored last year.

"Boston Whaler would like to extend our congratulations to all of the dealers who earned CSI Awards this year," said Whaler Director of Customer Experience Nathan Abdalian. "Our dealers are on the front lines, representing our brand day-to-day and working hard to ensure that our customers have a positive experience. The CSI Awards are a testament to their hard work and dedication."

For the second consecutive year, the NMMA is using dealer satisfaction data collected through the Marine Industry CSI program to recognize boat dealers who actively measure customer satisfaction and pursue continuous improvements to better serve their customers.

"Boat dealers are the direct line between the customer and the manufacturer, playing an essential role in the boat ownership experience and fostering customer satisfaction. The 2017 boat dealer CSI Award recipients excel at serving boaters with a commitment to superior sales and service," said Robert Newsome, the NMMA's vice president of engineering standards and membership. "We thank the dealers for their dedication to their customers, ensuring that today's boaters remain lifelong boaters."

The 2017 CSI Award dealer recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year. Data was collected as part of a survey of customers purchasing a new boat or engine during the period between January 1, 2017 and December 31, 2017. For this reporting period, the program surveyed more than 140,000 customers.

The following Boston Whaler dealers received a 2017 CSI Award:

Sales Award Winners

Breath's Boats & Motors

Chalk's Marina

Chesapeake Boat Basin

Chesapeake Whalertowne

Clemons Boats

Dry Dock Boat Sales

Ed Huck Marine Ltd.

Gage Marine

Gordon Bay Marine

Great Lakes Marine

Hampton Watercraft and Marine

Hance& Smythe Inc.

Lauderdale Marina

Lynnhaven Marine

M& P Mercury Sales - Burnaby

M& P Mercury Sales - Vancouver

MarineMax Clearwater

MarineMax Dallas

MarineMax Fort Myers

MarineMax Grand Lake

MarineMax Hall Marine - Columbia

MarineMax Houston - Seabrook

MarineMax Inc. - Bayport

MarineMax Inc. - Cocoa

MarineMax Inc. - Key Largo

MarineMax Inc. - Lake Hopatcong

MarineMax Inc. - Naples

MarineMax Inc. - Panama City Beach

MarineMax Inc. - Wrightsville Beach

MarineMax Long Island - Lindenhurst

MarineMax Palm Beach at PGA

MarineMax Pompano

MarineMax Rogers

MarineMax Russo - Hingham

MarineMax Russo - Wakefield

MarineMax Sarasota

MarineMax St. Petersburg

MarineMax Venice

MarineMax Warwick

Mau Marine Inc.

McCarthy's Marine Sales

Morgan Marine

Nauset Marine Inc.

Outboard Motor Shop

Port Harbor Marine

Sail& Ski Center - Austin

Shep Brown's Boat Basin

Sun Country Marine Inc.

Taylor Marine Center

Trudeau's Sea Ray - Spokane

Trudeau's Sea Ray - Portland

Twin Cities Marine

Watercraft Sales Inc.

York Harbor Marine Service

Service Award Winners

B&E Marine

Brookfield Bay Marina

Chesapeake Whalertowne

Clemons Boats

Colony Marine

Gordon Bay Marine

Great Lakes Marine

Gull Lake Marine

Hall Marine

Hampton Watercraft & Marine

Island Marine Center

M& P Mercury Sales - Burnaby

M& P Mercury Sales - Vancouver

MarineMax Houston

MarineMax Inc. - Lake Hopatcong

MarineMax Lake Ozark

MarineMax Pompano

MarineMax Rogers

MarineMax Sarasota

MarineMax St. Petersburg

McCarthy's Marine Sales

Morgan Marine

Nauset Marine Inc.

Port Harbor Marine

Sail& Ski Center - San Antonio

Shep Brown's Boat Basin

Taylor Marine Center

York Harbor Marine Service

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About Boston Whaler: For 60 years, Boston Whaler has been building superior quality unsinkable runabouts, cruisers and center console boats. Founded in 1958 and currently headquartered in Edgewater, Fla., the company's unique foam-cored construction process contributes not only unsurpassed flotation, but also superior ride characteristics and durability. The current product line ranges from 11 to 42 feet and is distributed around the world by a network of exceptional dealers. For more information about The Unsinkable Legend™, please visit www.bostonwhaler.com. Boston Whaler is owned by Brunswick Corporation, the leading marine manufacturer in the world.

About Brunswick: Headquartered in Mettawa, Ill., Brunswick Corporation's leading consumer brands include Mercury and Mariner outboard engines; Mercury MerCruiser sterndrives and inboard engines; MotorGuide trolling motors; Attwood, Garelick, Mercury, Quicksilver and Whale marine parts and accessories; Land 'N' Sea, Kellogg Marine, Lankhorst Taselaar, Payne's Marine and BLA parts and accessories distributors; Bayliner, Boston Whaler, Brunswick Commercial and Government Products, Crestliner, Cypress Cay, Harris, Lowe, Lund, Meridian, Princecraft, Quicksilver, Rayglass, Sea Ray, Thunder Jet and Uttern boats; Life Fitness, Hammer Strength, Cybex, Indoor Cycling Group and SCIFIT fitness equipment; and Brunswick billiards tables, accessories and game room furniture. For more information, visit www.brunswick.com.